Souq.com Reviews & Complaints

Reported By: Amr Guenena

Contact information:
Souq.com
Dubai, United Arab Emirates

Order number is #1056035673555

So I bought this MacBook Pro on souq.com. The problem is that I later found out this was a refurbished MacBook Pro, when I was checking the apple care status of the MacBook. I found out also that they faked the packaging to make it look like a a brand new MacBook. The refurbished MacBooks have a very different packaging from the new ones. The sellers packaging was really cheap and that’s what made me sure that this packaging is not legitimate. You can also check if the MacBook Pro is refurbished or not by the serial number. I returned the MacBook saying that this is a refurbished MacBook and that is not stated anywhere. Souq comes and picks it up. I do a complaint claiming that this MacBook is refurbished and it’s being sold as a brand new MacBook. I get a call by wing carrier saying that he has a package for me, I was out of the country and haven’t ordered anything I was confused. I complain immediately by their ticket service they reply that my MacBook is not in returnable condition. I then reply saying that it’s not acceptable it’s returned as received, and it’s a refurbished item. (That was on the second of August). They reply on the seventh of August saying that they will inform the inspection team. When I came back to dubai, I called wing for the MacBook souq have returned. They surprise me by the fact that souq have took it back. I thought this was a going great. Till this day I haven’t gotten any single update on the laptop’s status. I have made other complaint tickets. I even called them but haven’t reached a thing.