Souq.com Reviews & Complaints

Reported By: surendra pareek

Contact information:
Souq.com
dubai, United Arab Emirates

souq.com
i am from uae and i bought a dell laptop from souq.com with following details:
order no : 1003109626440
dell inspiron laptop: received on 12th June, returned on 18th June.

My reasons for returning this laptop are following:

1. The touch screen of the laptop is not working properly. Sometimes it is working well and other time it is not working at all.

2. The seller advertised the product as it has 1 year Dell international warranty but when I contacted Dell customer support, they inform me that the warranty is only unto 30 Jan 2018.

3. When I received the laptop it was not with factory seal but it was opened and seal was done again as the seller opened the box to put his invoice inside the box. There was no need to open and reseal the box just to put the invoice. Invoice could be provided separately by the seller.

Due to above mentioned reasons I want to return the laptop and want refund of it.
I am attaching some pics in support of my complaints.
Thanks and regards