Souq.com Reviews & Complaints

Reported By: Nisadamla

Contact information:
Souq.com
Dubai, United Arab Emirates

I bought a handbag from Souq.com on 22nd November 2017. They delivered the product on 23rd November. I was not happy with the size of the item so I requested a return on 23rd November. As advised in Souq.com return policy, I opened a return ticket, prepared my package and then called QExpress to let them know that I have an item to collect. Since that day, I am calling QExpress and Souq everyday to check when they will come to collect my return. Everyday they are telling me that they are very sorry and they will create an urgent request. It has been 13 days and still no progress. I am advised by a customer service agent that I need to go drop the package myself. Clearly this is the reason people are doing online shopping. Never trust Souq.com, they never care for their customer once they sell the product. I am not shopping with Souq.com ever again.