Souq.com Reviews & Complaints

Reported By: Irfan U

Contact information:
Souq.com

I placed order (1033590106694) on 25 November 2017 and till date the items are not delivered. As shipment was delayed, I informed souq on 12 Dec. 2017 to deliver immediately or refund the amount. on 14 Dec. 17 consignment was in Kuwait as per their courier website and it is lying with them since then. when contacted, postaplus (courier) informed that souq.com has instructed them not to deliver the item.

Customer care of souq does not respond and provide actual information. Always they told me that, tomorrow it will be delivered. There is no E-mail ID of managers, just in case if we want to escalate the issue.

Please help and resolve the issue immediately.
Irfan