Souq.com Reviews & Complaints

Reported By: Ayesha Khan312

Contact information:
Souq.com
Dubai, United Arab Emirates

On the 25h of Nov 2017, I ordered an iphone 8 plus with facetime online from souq and entered a wrong delivery address by mistake. However, I realized my mistake within an hour and called Souq to change the delivery address. I even raised a complaint ticket for this. The customer services representative assured me that they will inform the shipping company of my change of address.
5 days later I get an email that my phone is delivered however it was not. On calling Souq again I found out that they did not change my address as requested and delivered it to the wrong address. Someone accepted on my behalf on the wrong address. A new complaint ticket was raised for this as I told them its not my fault they didn’t coordinate with the shipping company as I had already requested for a change in address.
Now it’s been around a month of constant follow ups with them but they keep saying they are investigating. They haven’t delivered my iphone nor have they refunded my money. the situation is out of control and no one from their end is responding on the matter. Highly unprofessional behavior at Souq’s end with pathetic customer service!