Souq.com Reviews & Complaints

Reported By: om tamang

Contact information:
Souq.com

I have orde 4 sony portable speaker in twice 29 nov 30th nov 2 /2 each day estimated delivery time was 6-8 dec first order 7-9 second one between this delivery days i have got hard time from them which is very strange costumer service which is dealing with costumer it is not acceptable. however finally i have got my order on 09th of dec after i received the item it was any other chiness brand small speaker(Margoun Portable Wireless Bluetooth Music Speaker – Red) not the real one which is i order sony srs xb r/3.
after that i call to souq.com and complained, they ask me to return the item and money refund process make me again pain full. i ask to costumer service guy to make me delivery my original order i will accept he also doesn’t seem positive to change me my original order . because sony srs xb r 3 is not possible to get in 55.00 aed. again if not why show fake things in souq. in 55 aed sony speaker . you can see now also still available in 55.00 aed sony speaker. again if it is not possible than why they except my order.

please if it possible give me my original order one.