Souq.com Reviews & Complaints

Reported By: Nitindxb

Contact information:
Souq.com
Dubai, United Arab Emirates

Order number#1071882062498
Order Date 02/03/2016
Apple Iphone 6S, 16GB, 4G LTE Silver
SR#355424076422891
Amt Aed 2215
Seller: dod_uae
Safdar Hussain

My iPhone got activation locked, unfortunately, I don’t remember apple ID & Password. also, don’t remember security questions. In this case apple support team need original invoice documentation given by Apple to reseller to unlock the device.
Apple Sr. Desk support manager has refused souq.com invoice as that document not matched with original invoice given by Apple to the reseller. later souq customer care refused to give me original invoice due to confidentiality.
Many times I have requested souq customer care to provide me that documents or send it to apple support directly in order to verify device but so far no response.

souq reference number 13248143