Souq.com Reviews & Complaints

Reported By: Hikmat2111

Contact information:
Souq.com
UAE, United Arab Emirates

Dear Souq.com
I am Hikmat Ismati +971544977111, UAE. Dubai
On June 22.2018 I received a Scooter (Xiaomi) #1078091413185 paid 2, 004 ead cash and Refunded at the same time due to the item was defected (while riding It had a noisy sound from the frontal tire)
After receiving the voucher on July 1, 2018 I ordered #1014065038906 the same item from the same seller (ChinaGragonMard) hoping I could get a good one in this time.
But Unfortunately when I received the second time It was even much much worth than the first one. Here you go by details:
1) No white tapes (holders) around the box when received.
2) No protection sellotape on the product (which means this product is unopened and unused) when opened.
3) A big scratch in front of the product where it can be folded
4) This vehicle can be connected and controlled vie its apps named Segway-NineBot and when I tried to connect It was asking a password to enter which is already set by previous user
5) last and the most important. And again, while riding it had a cracking and knocking noise from both wheels worth than the first time I received.

At the Same time I have Refunded and packed as how it was and shipped by myself to your Al Safa branch on 3. June 2018

Since that day I have followed up several times on the phone.

I was told that The seller is claiming that the item has missing the charger and some other parts (which is impossible) and is not going to refund it.

Please, help me to refund this product.
Looking forward your prompt action