Souq.com Reviews & Complaints

Reported By: Abid Abu-Tair

Contact information:
Souq.com
Dubai, United Arab Emirates

I bought a brand new phone from an associate website of Amazon, as a long in the tooth customer, I know that any new item is covered by a one year warranty, to horror and shock, I discovered that the phone was not covered by a manufacturer warranty, I dropped the phone and wanted to check with souq.com the approved repair provider so that I can keep the warranty, realising that I will have to pay for the LCD replacement as I knew it would not be covered. The thieving souq.com and the seller did not point out that phone sold to me did not have any warranty and could not explain to me what happened with the manufacturer warranty provided by Samsung.

I find this shocking, unethical and totally unacceptable in the 21st century.