Souq.com Reviews & Complaints

Reported By: Mohd. Usman Sheikh

Contact information:
Souq.com
Dubai, United Arab Emirates

souq.com
I have a collection of vintage eyewear usually oakley products that I sell from time to time. In the past I avoided souq.com because of their commission charges but just at recently started to list my items there. I have made two orders fairly quickly and as per souq policy, the money that i made after commission is frozen for 15 days, which on their website it states is only 3 days. Furthermore, at first I was told that the money is in my souq.com account and I can use it to make online purchases from their website, with a buyer account under the same username. Unfortunately that is not the case. I can only withdraw the money and have it sent to a bank account: Which only I don’t have one. Now, the money is sitting in my ‘souq.com’ account as magical figures, and I’m out of two very good pairs of sunglasses that have been shipped to the buyers and I cannot get my money. If I want my money, I would have to involve a third party who has a bank account and have it transferred there, which would take another 7 working days. So time taken for me to gwt ky monwy 15+7 =22 working days. After reading soke of the comments here against souq.com, I’ve realised that the website is a sham. And needs to close down. If Amazon does not completely shuffle its operations and rebrand it, its just invested in a sinking ship.