Souq.com – Television

Souq.com Reviews & Complaints

Reported By: WARREN ROMAN

Contact information:
Souq.com
Dubai, United Arab Emirates

I bought a Nikai tv from souq.com however in the first week i noticed a line and colour change in the screen. I contacted souq.com via there online server, no one bothered to reply call or answer to the emails. I then called them to collect their faulty product and up till today this is now 2weeks later no escalation team member bothered to call me as that is what i was told someone will call me. Did they sell a secondhand product and advertised it as new now they have to fix it. This is ridiculous and the community needs to be very careful when buying things from them. Be prepared to sit without the item for a longtime and no one contacting you back, they send you emails saying the ticket is resolved but no one contacted you via phone or email.

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