Souq.com Reviews & Complaints

Reported By: Velma Induswe

Contact information:
Souq.com
DUBAI, United Arab Emirates

souq.com
Hi
My Name is Velma placed an order for specific items in colour, price and quality as shown in the Souq.com website. the items were to be delivered on Monday the 29th of May and the other n the 30th of May, 1st of all the order delayed no one called or even bothered to reach out, even after i call souq .com three times, they eventually asked me to call the delivery company who said the order will come today 31st May . True enough my order came i paid full price only to open the package to find out what i ordered and paid for is totally different from what i received e.g i ordered for 9kg dumbbells set for 121AED what was delivered was totally different from what was on their site and its a 6 kg set that was going for 93AED, Just imagine its 3 kg short but still paid for the full amount, 28AED difference!! Haram, i also ordered for an aerobic step that was going for 93AED what was delivered is totally different and also is going for 72AED (21AED difference!! finally i aslo ordered for a medicine ball of a specific colour and quality for 63 AED what i received was totally different, keeping in mind that you have to add 12AED for shipment and 4AED COD for each order and to top it all i sent emails and photos about my complaint, called souq.com four times today MARK you NO RESPONSE, NO APOLOGIES even from the supplier called “EMANSE””. This is totally HARAM especially knowing that when you dont have a product just be honest and say you do not have instead of selling substandard quality items just to get rid of your products, i am very disappointed just but to say the least Souq.com just ruined my day. Kindly look at what i ordered and what i received in the pics below. This is to educate everyone about the fraud going on with some suppliers @ SOUQ.COM and the fact that no one has reached out from SOUQ am sure they are used to such and continue entertaining their clients being ripped off!.