Spicejet AIrlines – Partial refund

Dear Sir

I was travelling from Mumbai to Dehradun on 25th April 2016. I had a connecting flight from Delhi to Dehradun , but spicejet delayed the flight by 1.5 hours. I had an urgent engagement at dehradun and therefore i contacted Spicejet representatives at airline counter. There I discussed possibility of other flight or if i cancel the flight how much refund would be processed. The lady checked and assured that a refund of Rs 4891 would be processed since it was a mistake from spicejet end. I have copy of my boarding pass where they mentioned a refund with their seal stamp on it.

2 weeks later they dropped me a mail that an amount of only Rs 1284 has been refunded. This should qualify as a major cheating since they refunded only one-fourth of the agreed amount.

The PNR for my flight was : ID7L4H

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