UAE Exchange Centre Reviews & Complaints
Reported By: Fatma unang
Contact information:
UAE Exchange Centre
Dear Manager,
Today morning around 11:00am, I went to your branch in SALAHUDDIN BRANCH to send money to philipinnes and pay my credit card bill (total of 3 transactions) on my last transaction which is the credit card payment the teller/cashier asked me how much do i pay for my credit card, i told her to wait for a while as i have to count my money first since i have already 2 previous transaction and was already confuse with how much cash still i had in my hand. I counted my cash 4, 500 i told this teller i’ll pay 4, 500 but told her to count it again since i am already confuse with my cash. Without counting the money that i handed to her she enter 4, 500 and already had the printout and asking me to sign it. I told her if can she please count the money again because i think i hamded 5k instead of 4, 500. She counted it and with a frowning face she told me its 5, 000. I asked her if i can pay all the 5k instead of 4, 500 but she answered me “you should have count your money before telling me u will 4, 500 and now you want 5, 000 because there are also other customers in the que” and with a not so good facial expression. I answered her back “that is why i told you to count it again first and i am also a customer and i also waited on the que before i get to this counter, i had 3 transactions that is why it took me so long” she is still insisting that i should have tell her i want to pay 5k instead of 4, 500. To cut it short we had an exchange of words and my temper got high, then this man came i dont know if he is the manager of incharge or supervisor and talked to the teller to just revised the transaction, but that lady is still talking and with her native dialect i dont know what she is talking but the man ask her to just do it and told me that its fine and said sorry about it. I appreciate what that good man did. My concern is that that teller shouldn’t act that way, you should inform your staff how to handle your customers professionally. Her name is “SHAGUFTAP” UAE EXCHANGE Salah aldin metro branch. I would appreciate if you could talk to this lady and tell her not to do it again with another customer. We, the loyal customers of uae exchange shouldn’t be approached that way. I request the management to take an action on this. Proper customer service is all that we want. Thank you