Videocon Industries Limited – Refrigerator

Videocon Industries Limited Reviews & Complaints

Reported By: Madhur Garg

Contact information:
Videocon Industries Limited

I have purchased a refrigerator of videocon on june 2015 from the date of purchase it was not working well..

Now from last 2 months it became dump no cooling it was doing

For that issue i raise a complaint on videocon customer care and the person told that the compressor have the problem he said that u hv to pay rs 1560 as gas filling charges i said ok

But he came to.change compressor after 1 month in the period of 1 month daily i call the engineer he always says that kal aajaega kal aajaega.

I have talked with the service manager Mr Harish Kumar And Mr sudhir zonal head manager both are useless persons.

Always lies with us..

After one month on 4 august 17 when the compressor got changed the engineer told me.that the freezer of the refridger also.have choking it will also be replace and u have to pay 2200 rs more fore that

I said ok make my Refrigerator perfect i will pay u

No 15 day spended the engineer nd manager says that unke paas freezer nhi hai… 1 ya 2 din me aajaega. Lr ab tk nhi.aaye

Is issue ke regarding videocon customer care mail id pr abount 50 emails sent & receive k hai.

They only say in reply that we understand your issue and we will resolve it on priority.

But nothing they also do..

In last i appeal that Never Purchase any Videocon Product .

Very very very very poor Service they have..

And their service managers are not doing a single rupee work.. aise managers.ko to company ko nikal dena chahiye..


2 thoughts on “Videocon Industries Limited – Refrigerator”

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  1. Dear Madhur Garg,
    We are still awaiting information about your complaint number. You can contact us on [email protected]. Please let us know if we can be of any further assistance.

    Videocon Customer Support Team

  2. Dear Madhur Garg,

    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

    Videocon Customer Support Team