AIR INDIA – DELAYED BAG AND ITEMS STOLLEN

AIR INDIA Reviews & Complaints

Reported By: prachi. sharma

Contact information:
AIR INDIA

I recently returned to Delhi from Detroit, via Chicago on flight UA5559 & AI 126 (boarding date : 12Dec,2017) respectively, which arrived 13Dec,2017 at 3:15pm at Delhi Airport. My luggage( 2 baggage of 23kg each )which was supposed to be checked all the way through to my final destination, baggage tag No. (UNITED 0016142358 and UNITED 0016142357) of which 1 baggage (UNITED 0016142358) has apparently been miss-placed and possibly off loaded in Chicago . The ground staff at Delhi’s Air India lost luggage counter informed me that they would be in touch within 24 hours to inform me of where and when my luggage would be tracked down and arriving. It has been 5 days now; I have spoken to customer service numerous times since my arrival and they has absolutely no information for me as to the whereabouts of my luggage!
After 5days on 17Dec,2017 at 4:34pm the bag was delivered by DTDC courier service(Tracking number: DELAI 95142) in damaged condition (It’s zip was completely broken ) and it was shrink packed by Airlines.My belongings inside my luggage were missing. The weight was not 23kg which I checked in .
Find below the details of missing items from my baggage:
1. Sony play station 4
2. Apple watch
3. Fossil bag
4. Tory Burch bag
5. Sets of perfume
6. 2 overcoats
7. 3 sweater and sweatshirt
8. Fossil watches
9. Sephora Makeup kits/sets

All these items plus some of my old jackets were missing .

I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage and stuff inside.

AND IT’S 15 DAYS NOW I HAVE NOT RECEIVED ANY REPLY FROM AIR INDIA .MY COMPLAINT NUMBER IS : DELAI95142 IN AIR INDIA

I believe that I am entitled to full compensation from the airline incase you are unable to find my above mentioned stuff.Under the Montreal Convention I would like to claim $3500 compensation for my lost luggage in case you are unable to track my lost items .
I can be reached on my mobile (9968443483);
I would appreciate an update as soon as possible.

Leave a Comment

Your email address will not be published.