CityBookers – cancelled the tickets / refund amount is not received

CityBookers Reviews & Complaints

Reported By: Iqbalnayeem

Contact information:
CityBookers

More than one month is over refund amount is not yet receive.

Kindly payback at your earliest. have reminded many times for the same through email.

I have sent this email for cancellation request.

Hi Team,

I wish to cancel my booking (# CB1788579).
Kindly check the below image for the details.

Request you to let me know the cancellation charges at the earliest, to proceed with the same.
Appreciate your quick response.

Regards,
Abdul Nayeem
(M) +966 561377648

I received the response from Citybookers

Ahmed khaled (CityBookers)
Mar 3, 16:56 +03
Hello Mohammed,

Thank you for contacting CityBookers customer service

Kindly note that we inform you the fees which is the airline fees and we have no authority on it, it is the airline cancellation rules .

we will cancel your reservation as per your request and the rest amount of money will be transferred to your account within 30 business days.

Have a wonderful day.
Ahmed khaled
CityBookers Hello Team
UAE: P.O.Box: 390667 Dubai, UAE
KWT: P.O.Box: 46957 Fahaheel, Kuwait
24/7 Hotline: +965 1800015

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