Etihad Airways – at airport etihad counter, refuse me to fly

Etihad Airways Reviews & Complaints

Reported By: Nikhil Gandhi

Contact information:
Etihad Airways
Gaborone, Botswana

Hi,
I booked flight ticket via yatra.com my last destination is Gaborone, Botswana
I booked flight at 13 may Mumbai to Johannesburg at 4.35 am
And at the same day
At Johannesburg to Gaborone at 19.45 pm form Johannesburg
I booked 2 different tickets, so ethiad airlines counter person deny me to fly to Johannesburg, he say I don’t have Transit visa for Johannesburg, but as par south Africa embassy, immigration rules if I use south Africa, as par transit with in 12 hr, then no need to apply transit visa, and this one I confirm with south Africa embassy, and he will reply me on email
That email I show to at airport, but they can’t give any solution, they just refused me and told me just call toll free number for ethiad airlines,
After that I call and email to Etihad, but they also just said one thing,
They say u have 2 different tickets so we r not able to take u to fly,
But they don’t understand the rules for final destination,
My last destination is Gaborone and I have permit for that, so they are not listen to me,
Now I need my refund, of that tickets.
That’s is

Here I attached today email from. Etihad
I hope now u can give me proper answer

Our ref: 639241

29 May 2018

Dear Mr Gandhi,

Thank you for letting us know your experience whilst attempting to travel with us from Mumbai to Johannesburg via Abu Dhabi recently.

It was a concern to learn that you were denied on your flight EY205 under reference AWQINE due to having a separate booking to your final destination and stopping in Johannesburg without a transit visa.

As per our policy this ticket arrangement to another airline on a separate booking is no longer acceptable, hence your ticket purchased through a travel agency was created on a split booking.in this respect, you may liaise with them directly about the refund that you would like to make.

Thank you for writing.

Yours sincerely,

Mary Radović
Guest Relations

Etihad Airways
New Airport Road, Khalifa City

P.O. Box: 35566, Abu Dhabi

United Arab Emirates

etihad.com

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