Etihad Airways Reviews & Complaints

Reported By: Ehsan1363

Contact information:
Etihad Airways

Hi,
We have some package being sent to Iran from the US. They have departed from Chicago btw one month and two months ago but there is no update on them.
The packages being sent to Iran are going to a transit airport in Abu Dhabi United Arab Emirates and the time and the hour that the packages were departed from Chicago is exactly the time of an Etihad flight from Chicago to Abu Dhabi.
However, the packages are not arrival scanned in Abu Dhabi airport and delayed for more than two months.
I called Iran’s post, they checked the packages status and said that they are in Abu Dhabi.

Here the details of some of our packages:

Dispatch Identifier:
USORDA IRTHRA A CN 7 0224

Dispatch Identifier:
USORDA IRTHRA A CN 7 0237

Dispatch Identifier:
USORDA IRTHRA A CN 7 0241

I want ro receive them.
We have sent email and called to Etihad airlines and they told us:

“Dear Sayyed,
We got the confirmation from the mail handling team that all the mail bags are in Abu Dhabi. Since we stopped service to Tehran, our team is working on finding a way for the bags to be forwarded to you as soon as possible. We will keep you updated.

Jelena Milic
Customer Service Agent”
Feb 25, 2018, 9:05 AM

After that we haven’t any notice from or packages.

Thanks,