Etihad Airways Reviews & Complaints

Reported By: ronarong

Contact information:
Etihad Airways

Dear Sir /Madam.

On 3 July 2018, I travelled on Etihad flight number EY18 from London Heathrow to Abu Dhabi. (My booking Ref: 3931372, Ticket number: [protected] and Airline Ref: DZNVBG).

As I was waiting for a toilet to become free nearby the kitchen area toward the end of the flight, amazingly one of your heavy drinks trollies toppled over injuring my leg and toe. There was no seatbelt sign on nor turbulence at the time. It had obviously not been secured properly by the crew. There was clearly a significant degree of carelessness in that regard. The crew members did attend to me but I felt that they were not very sympathetic or apologetic. I have also attached a photo of my injury, medical report and details of a witness if required.

After landed in Abu Dhabi, I was immediately taken to the medical service at the airport and regrettably no other help was offered.

I trust that the cabin service manager on the flight reported my injury in her flight incident report accordingly as the crew member answered me inappropriate manner when I enquired about it prior on landing.

Before then can you please look into this matter to find out why the trolley toppled, what should have happened so the accident did not happen and finally what recompense you will offer me for someone’s negligence causing me to be injured. I have been working in the aviation industry for many years. I do take Safety and Security are extremely important for all passengers and I believe Etihad respects the same.

Due to this accident, it caused me so much distress, cancellations of plans, works and difficulty caring for my grandmother who is currently ill and needs care.

I look forward to your reply

Yours faithfully

Ronarong Pichaironnarongsongkram.