Etihad Airways Reviews & Complaints

Reported By: Animesh Kumar Pandey

Contact information:
Etihad Airways
Brussels, Belgium

Dear Etihad Airways

I’m writing in regards to a very distasteful experience I had with your company. I booked a flight to visit my family in India with my wife and my 7 year old daughter from Brussels to New Delhi via Abu Dhabi with our four bagagges with tag no EY812581, EY812580, EY812574 and EY812572 on 23.06.2018 .But the flight from Brussels to Abudhabi was delayed by 1 hour. I and my family including by 7 year old kid ran through the Abu dabhi airport to our connecting flight to New Delhi in 30 minutes.
After reaching New Delhi airport on 24.06.2018 at around 2.30 a.m, we were shocked to know that our above mentioned four luggages had not been arrived to Delhi and were stuck at Abu dhabi airport. We were informed at baggage information counter that our luggage will arrive at 10 AM on the same day. Since we had our next connecting flight to Ranchi at 7.20 am, We were promised to receive our luggage at Ranchi airport at 1 pm on 24.06.2018 via AirIndia flight AI417.
Our flight reached Ranchi at 9.10 am and we waited approx for 4 hours at the Ranchi airport for our luggage, as we desperately needed those .After my continuous follow up at customer care, I was informed that my luggage would arrive at 8 pm at night.We had no option but to wait for our luggage as all our clothings, medicines and all other necessary stuffs were in it. I am suffering from high BP and I am adviced to take BP medicines daily but due to this delay in receiving the luggage I missed the one on 24th june morning which caused an uneasiness to me for the whole day .
We all were exhausted and frustrated by travelling and continuous waiting for almost 36 hours. My 7 year old daughter was crying as she wanted to change and sleep.
At last we received our luggage at 8.30 pm on 24th june 2018. This late receving of luggage created another big problem for us. We had to travel from Ranchi to Bokaro thermal which was our final destination. Since this area is badly affected by Maoist, it was life threatening to travell at night. So we booked a hotel for that night.Also the taxi my father booked from Bokaro Thermal to Ranchi charged for extra 1 one in total 2 days as it arrived at 1 pm on 24th june.
We had a frustrated and harassing journey with no fault of ours. We spent a large amount in addition to the huge amount for airline tickets.
As a result of these failures, we lost our baggage for 18 hours and incurred expenses for an extra nights and the 11+ additional hours we spent in the airport. Besides the significant inconvenience caused, there was a huge monetary loss too.
I would appreciate if your company would compensate for our loss as we spent a large amount due to these delays. Also, that we can give Etihad the chance to provide a better experience next time we fly.

Please let me know if you require any further details.
Regards Animesh Kumar Pandey (me) Ankita Sharma(my wife) Khyati Pandey(my daughter)

My travel details
Flight Number (e.g. EY 256): EY58
Flight date: 23/06/2018
Ticket number: 6072570371453
Class of travel: Economy
From: Brussels (BRU)
To: New Delhi (DEL)
Booking reference: NUFTRB
My personal details
Title: Mr
First name: ANIMESH
Last name: PANDEY
Email address: [email protected]
Mobile phone number: BE472626035
City: ANTWERP
Country: BELGIUM