Etihad Airways Reviews & Complaints

Reported By: AndieHiggins

Contact information:
Etihad Airways
Abu Dhabi, United Arab Emirates

I purchased extra legroom for my father. The payment went through but I didn’t receive an email confirming this. I checked online again and the old seat showed up with no extra legroom seat allocated. I went to the airport and spoke to staff at ticketing and they checked their system and could find no record of the seat booking. I was told to email Etihad with a copy of the credit card receipt which I did. I have received emails stating no refunds are allowed despite my stating I was never allocated the seat I purchased. The customer service representative refused to deal any further with my complaint after several emails where I tries to make her understand the problem and think outside the box. She closed the case!! I went online via FB with Etihad and was told they would reopen the case…it has not been reopened and I am still being referred to the previous nonsensical emails. Please help