Etihad Airways Reviews & Complaints
Reported By: Rameshb2
Contact information:
Etihad Airways
Abu Dhabi, United Arab Emirates
etihad.com
Using Expedia.com, I booked 4 tickets for me and my family on Etihad Airways for a round trip from IAD (Washington Dulles) to MAA (Chennai India). Our return trip from MAA to Abu Dhabi was on Monday, March 26 at 8:30 pm. Consequently, we requested a late checkout from hotel where we are staying. Etihad Airways unilaterally and without the consent of me or Expedia.com cancelled our reservation for March/26 and re-booked us for a flight on March/27. It turns out this was because they decided to cancel the flight out of MAA on Monday evening (Etihad Airways Flight 274). Consequently, we had to book an additional night’s stay at the hotel for a cost of USD300. Etihad Airways refuses to take responsibility for their action, blaming our travel agent instead. This is not only unethical but it violates FAA regulations for airline procedures in the absence of any weather related conditions or acts of nature.
I have 4 tickets for me and my family on Etihad Airways (PNR Locator: MZWFBJ) On 2/14/18, unbeknownst to me, or my travel agency Expedia, Etihad Airways made a unilateral change to my itinerary for the return flights. They changed the return flight, originally scheduled for 3/26 to 3/27 thereby necessitating an extra night’s stay at the hotel. I contacted Expedia who say nothing can be done because it’s the airline’s responsibility as they made the change. I contacted the airline customer service desk today (3/21) over the phone. The staff, although appearing to be helpful, did not accommodate my request to either (a) change the reservation back to the original flights free of charge (b) pick up my additional night’s hotel stay expense of USD300 or (c) give me an upgrade for having inconvenienced me and my family. They flatly refused to entertain any of my requests. Please help!
Your travel details
Flight Number: EY271 changed to EY269
Flight date: 27/03/2018
Ticket number:
Class of travel: Economy
From:
To:
Booking reference: MZWFBJ