Etihad Airways Reviews & Complaints

Reported By: Karissab

Contact information:
Etihad Airways
United Arab Emirates

It is with regret again I am writing of a bad experience with etihad at Abu Dhabi airport during a connecting flight.

The only airport I have been through they make you scan your bags through security again, removing my belt, laptop, bracelette, watch whilst being rushed through. I beeped walking through the security barrier and was taken into a room, but this time my stuff had gone through security and my bags were left unattended or watched by the 4 security guards stood in the 10m vicinity of THAT security gate. As a consequence my watch was stolen, a watch that was given to me as a birthday present. I hung around the security for 30 minutes to see if it arose, to all of which 4 of the guards stood around laughing to themselves and glancing at me whilst another guard actually attempted to look for my watch.

I attempted to go to the flight desk, where my boarding pass was printed and once asking regarding lost and found or to make a complaint I was greeted with “there’s nothing we can do”.

I’m actually disgusted with this service, on my departing flight from MAN- AUH then AUH- BNE I was charged £138 to take hand luggage as they do not accept normal sized hand luggage! knwiung thwy wouldn’t accept a normal hand luggage one route from BNE back to MAN via AUH on Etihad Airways I purchased a smaller hand luggage bag.. in total now the watch has been stolen/lost due to etihads negligence I am now over £500 our of pocket through this whole experience.

I’m absolutely distraught and disgusted throughout my time with this airline.