Etihad Airways Reviews & Complaints

Reported By: Hasnaob

Contact information:
Etihad Airways

Hey,

I was supposed to receive my luggage with me in the flight EY200, tag number EY897431

I had an out of the blue fine that i needed to py in Abudhabi airport in a city transit from london! so i have been called off from my flight to go to pay 300 AED traffic fine! I had to wait 20 hours for the next Ettihad flight to Karachi!

Before the boarding on the EY 200, i asked the gentleman in the counter to check if my luggage are sheduled for this flight, he confirmed that my suitcase is in! I arrived to Karachi & surprise surprise! No suitcase!!

I didntwant to take a flight wirh any other airline, i rather paid a hotel with the same price of a new ticket to wait for the EY200 to avoid any husstle about the luggage, and yeah now the luggage has stayed in Abudhabi!

1) i would like a formal apology about all the inconveniences of this mistake
2) the person in the boarding (who communicated a wrong information) should be interviewed! U can’t say such a wrong information while we had time to get the suitcase on board if i knew it wasn’t sheduled for my same flight.
3) the suitcase contains some jewellery (2 diamond rings + diamand earring + gold accessories) if anything lost or damaged will be the full responsibility of the airline, i checked in my suitcase on 9th of December 2017 @ 7:30 am (london time) and didnt see it until the time am writing this complain
4) the airline should reimburse my overnight stay at the AeroHotel while waiting for this EY200 flight and i could get into another earlier flight with another airline, but i didnt for not risking any luggage issues.

I will be waiting for feedback and explanation about this mistake & wrong communicated information.

Regards
Hasna