Etihad Airways Reviews & Complaints

Reported By: RK Das

Contact information:
Etihad Airways
Abu Dhabi, United Arab Emirates

Dear Sir,

Myself, Ranjit Kumar Das, Etihad Privileged Guest No.. 103309595922, booked a flight ticket on Etihad Airways online on 09/07/2018 night.

I am travelling with my entire family along with following details:-

1) Ranjit Kumar Das – Self (Sr. Citizen) ] Booking Reference No. RKNBHN

2) Gitali Das – Wife (Sr. Citizen) ] ————–DO———————

3) Ruchira Das – Daughter ] Booking Reference No. XFRBOC

4) Nabarun Sarkar – Son-in-law ] ————-DO———————

5) Adyant Sarkar – Grand Son (1 yr) ] ————-DO———————

The flight details are EY 256 From Abu Dhabi to Kolkata at 13.45 to 20.10 on 12th October, 2018.

At the time of booking, we have booked Seat 15 C, 15D, 15 E & 15 F, so that 1 yr old kid can safely travel together.

But after completion of booking, it was found that my daughter Ms. Ruchira Das Seat 15 E has not been booked, though during booking it was showing 15 E against her name.

I tried to correct the booking through your ” Manage my booking” option, but could not succeed. Even Today morning also I tried the same, but could not succeed.

Subsequently, only after contacting Customer Care, I was informed that 15 E is a “Blocked Seat” & cannot be booked online.. It is to be allocated by Airline staff at Airport only. This is not shown online & online 15 E seat can be booked.

Now mother & 1 year kid cannot be accommodated other place, it is simply not possible.

My request to you, kindly let your good sense be prevailed & ensure Ms. Ruchira Das be accommodated at 15 E. Necessary needful action from end is requested.

Now Customer Care is not at all responsive & informed me that 15 E seat is already booked.

Customer Care is also informing me that 17 A, B, C, D is vacant and can be accommodated me, but for that I need to pay additional.

My question why on your system fault, I need to pay?

During booking of Seat selection, it was perfectly displayed each seat against their individual name. Only after booking completion, I came to know that my daughter Ms. Ruchira Das Seat has not been booked. Why? If for infant, that particular seat is not to be allocated, it should have displayed at the time of online booking, which has not done. Then why I should be penalized?

Urgent action is appreciated on above issue.

Regards,

Ranjit Kumar Das, Mob No. 0563656789