Etihad Airways Reviews & Complaints
Reported By: M M Govender
Contact information:
Etihad Airways
South Africa
I flew from Thailand – Bangkok to South Africa – OR Tambo Johannesburg on the 25 June 2018 via Abu Dhabi. I was on flights EY 407 and EY 604 to Johannesburg on the 25 June 2018. I arrived in Johannesburg and took a connecting flight to Durban. Due to my late arrival home, I only unpacked my luggage the following morning, 26 June 2018. I discovered that my suitcase was badly damaged. I immediately tried contacting Etihad Airways in South Africa but could not reach anyone. I then went online, where I sent a complaint regarding my damaged suitcase to Etihad.
I have since submitted all the necessary documents and claim forms that Etihad Airways requested of me. The consultant at the baggage claims department seems to be changing the goalposts every time and now requires a picture of the suitcase with the tag that was placed at Bangkok Airport. I did inform her that the tag was removed at Johannesburg in order for my suitcase to be checked onto my connecting flight hence provided her with a baggage check in reference number.
One of the important documents required was my boarding pass and the tag number (3607EY221826 and 3607EY221827 ), Baggage Questionnaire and Baggage Claim form which had to be submitted in order to trace and process my claim which I have submitted over 5 times. It’s nearly 2 months that I have been trying to resolve this issue.
Etihad Airways seems to be unethical in its approach to resolve my claim and is continuously changing the requirements for the claim which is not right. I have not been provided with a copy of their baggage claim policy to date to validate their rationale for not processing my claim. Please can somebody assist as I am not getting any joy from junior officials at Etihad Airways baggage department.
I have emailed the requested documents to them on numerous occasions but it seems that the important facts are being ignored. I need for Etihad to compensate me for my damaged suitcase as I have followed all their process and had reported the incident before their their 7 day criteria. The reference number given is 647127.
Your urgent assistance in this matter will be appreciated.
Kind regards
M M Govender
[email protected]