Etihad Airways Reviews & Complaints

Reported By: dgebran

Contact information:
Etihad Airways
Abu Dhabi, United Arab Emirates

Etihad.com

Etihad Airways was very kind to get me a visa in less than 2 hrs, but here’s what happened. I had a ticket from Toronto bound to Abu Dhabi (Direct) 14 May, 2018, and Abu Dhabi-Toronto on the 17th of June, 2018. The statement on your website stated that the multiple visa was valid for 60 days but did not mention that I needed to exit on the 13th of May 2018 in any way. Despite the multiple entry visa that cost a fortune, we had to reapply for a new visa for me to exit and enter the country again as I had a trip scheduled in between to Beirut. The point is, you should at least alert your customers before making them pay triple the amount of money for their trip, especially that you are the sponsors and you knew this was going to happen!!! The customer service on the phone mentioned that later too! We work hard to make money people, just don’t rip us off intentionally! Also, it is ridiculous that you make people pull out their luggage, with all the stress they are going thru, for 800g extra in a bag especially when the flight ends up empty!!! That is not only unethical, but you lost a customer who was once loyal forever. I am very disappointed from your service (so is my family) and would not trust to have my life in control by people who did not demonstrate that they are capable to manage a simple ethical customer oriented service on the ground! Not only is your service free falling, your food is crap! Budget airlines have better food options than yours. If you wish to know more details I have all the documents ready for you to have a look and take corrective actions if you care.