Bigbasket.com

Bigbasket.com – Non delivery of order after full online payment

Order number DX-BGUO-9145334-100416 was supposed to be delivered by 10th April through express delivery but was never delivered even after full upfront payment of 267 rupees. I contacted bigbasket customer service several times. They acknowledged with Ticket No:6192031 and said they are looking into it. No progress or update for more than 4 days. Very …

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Bigbasket.com — Delayed for 4 days and finally cancelled

We have placed an order of vegetables (order no-#MPC- 8951598-050416) on 5th April and its been 4 days since we are waiting for this order to be delivered to us. I am extremely disappointed with the quality of service is being provided to me. During these days we even continuously followed up with customer executive …

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Bigbasket.com — Products not delivered and money not returned

I’ve made an order on bigbasket.com just like many other times. The order delivered on March 5, 2016, with order No: MCO-7884597-030316 should contain following items: 1.2*6 cocojal coconut water bottles-200ml each-360 rs in total 2.6 little hearts packets-rs 10 each-60 rs in total delivery-20rs Total amount paid-440 Rupees. The order delivered has following items …

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Bigbasket.com — Unethical behaviour and delivery delayed

I placed an order from bigbasket mobile app on thu 17 mar 2016. Delivery type: express delivery Date on incident: 17 march 2016 Order no. : dx-mbo-8332982-170316, dx-bbo-8338952-170316 Contact no. Of big basket : 1860-123-1000, 080-66706302, 080-33517801 I placed an order on 17 mar morning and got a confirmation message at 10:04 am and got …

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Bigbasket.com — Not resolving query after the purchase & payment done.

Dear Team, I have ordered few groceries on 8th mar’16. As per the website the product was BB Royal gujarat(17) rice (25kg) for Rs. 379/-. I ordered 6 packets of this rice and made the payment through credit card. Now, when i got the delivery, they supplied me BB royal gujarat (17) rice (10kg) packet …

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Bigbasket.com — Order No: BDVO-7817772-010316] – Cheating Done in the Product

It seems the Big Basket Team has getting irresponsible month on month . i have never expected the BB has started cheating the customers .Inspite of the fact i am regular customer . On 1st March 16 i placed an order BDVO-7817772-010316 were in i have placed order of 1 packed McCain Potato Cheese Shotz …

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Bigbasket.com — Bad service – pathetic follow ups

Order id – MCO-7800226-010316 We ordered 18 items on Monday early morning and scheduled to come on Wednesday evening -7:30 – 10:00 instead of Tuesday morning because we work the nights . Because of high call volume i couldn’t get connected to their customer service and the delivery did not happen. I received an email …

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Bigbasket.com — Cancelling the orders and adding the reduced money to wallet instead of crediting back to the customers account

I have ordered ( Prestige Deluxe Plus Baby Handi – Red 2 ltr, quantity 1.00: order 7299408, price – rs 855) on 13th feb 2016 and they accepted the order along with rs 20 delivery charges. They cancelled the order for not supplying in time and moved the money to the wallet (Funds Credited due …

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Bigbasket.com — Product missing during the delivery

Wrt OrderID: BCVO-7767566-290216, I’ve not received RedLabel worth of 95/-. For this i made a call to the customer care twice, once during the delivery time and later the next day and they have promised that the amount would be refunded into my wallet, and wallet is not updated yet.. I payed the complete amount …

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Bigbasket.com — Bigbasket not refunding canceled order amount

I have placed three orders on 31st December 2015.I have received one order and cancelled other two orders because of delay in delivery. But I got refund amount for only one order. I have been calling customer care for last 2 months so many times, they always saying that we will check with back-end team …

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Bigbasket.com — Baked to order banana walnut cake

Invoice number MBI-6208572-020116 Order no DX-MBO-6213878-020116 I had ordered banana walnut cake from baked to order section in Big Basket on 1st Jan 2016. The product was stale .. Had fungus and had packed date as 27 th Dec which was sent to us as a baked to order item. My kids saw it and …

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